Schedule

Assessment

The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.

You can track your progress by comparing it against the unit requirements and at every stage of your learning and study you can get support from your iTAFE mentor and advisor.

The Student Assessment Guide for the unit is located on the second green tile on the unit webmix or by clicking here, don’t forget to acknowledge that you have read and understood from the Home page of this blog.

Study Guide

There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Provide visitor information unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.

SESSION 1 – Access and update visitor information – Pink Tiles

This topic explores where to look for local information and the types of information that visitors may need as well as how to update your knowledge and share this with your colleagues.  You may like to think about the following:

Q1 – Discuss the type of information that visitors may require on a local area giving examples and where you would source the information.

Q2 – Discuss opportunities to update and maintain local area knowledge.

Q3 - Why is it important to share any updated information and knowledge with colleagues

SESSION 2 – Provide information to visitors – Aqua Tiles

In this topic we will look at the types of visitors that may be encountered and how we need to ensure the information we provide is sufficient. You may like to think about the following:

Q1 – Why is it important to identify the specific information and assistance needs of the customer and how can we ensure we do this?

Q2 - Visitor information centres do not just provide local area information for visitors. List 3 other internal products and services they may also offer visitors?

SESSION 3 – Seek feedback on information provision – Yellow Tiles

The final topic explores feedback and its importance. You may like to think about the following:

Q1 - Why is it important that we seek visitor feedback on services and information we have provided and then share this internally with our colleagues?

Q2 - Explain why it is important to follow workplace procedures for any formal customer evaluation that you must undertake and outline what a good procedure would include.

The brown tiles are general information and link to a number of visitor information websites for local regions such as the Central Coast, Newcastle and Port Stephens.